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We have compiled a handy list of the most commonly asked questions to assist you.

We have compiled a handy list of the most commonly asked questions to assist you.

Is Your E-Commerce Website Secure And Is My Personal Data Safe?

Our store is hosted on Yahoo Small Business. They provide us with the secure online E-Commerce Platform that allows us to sell our Amazing Baltic Amber Jewelry to you.

SAFE AND SECURE SHOPPING - 256 bit Secure Socket Layer (SSL) encryption is used to protect your online order information. Your data is stored through Yahoo Small Business data storage, databases and the general Yahoo Small Business application. They store your data on a secure server behind a firewall.

SECURE CHECKOUT

Pay with confidence through our Secure Checkout. You can pay by MasterCard, Visa, American Express, Discover card or with PayPal.

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through Credit Cards, Bank Accounts, Account Balances, without sharing financial information. YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT. CHECKOUT AS GUEST. You can then proceed with entering your payment information without signing in to PayPal.

ORDERING INORMATION

We accept all major Credit Cards. We do not take phone orders. Please place your order online. Our website is a Safe and Secure Yahoo Store e-commerce website which is one of the highest rated website platforms in the industry. After your order is placed, you will immediately receive an email confirmation which is generated by our Yahoo Website. We will also send you a personalized email telling you exactly when your order will ship and you will have one more look at where your package is shipping along with details of your order. After your Order ships, we will email you your Tracking Info.

Does Amber Artisans Share The Information It Gathers With Others?

We don't provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address to our shipping carrier, such as Postal Services. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.

PRICES

All prices displayed on this site are in United States Dollars (US$).

Worldwide Delivery

We ship worldwide. All orders are shipped from our Amber Artisans Studio located in the Baltic Amber homeland of Lithuania (European Union). Delivery time from Lithuania usually takes about 8-18 business days (this information is provided by carrier). Transit time may vary, particularly during peak periods.

TAXES & DUTIES

Taxes & Duties are included in the product price. No additional amount is owed for final delivery.

Do I Need To Set Up An Account To Place An Order?

No, you do not need to set up an account to place an order.

How Quickly Will My Order Ship?

All Shipping occurs on business days only unless otherwise specified. Please note that a processing period of up to 24 hours may be applied. All orders placed after 3:00 pm will be processed the next business day. We post all orders usually within one business day of placing order. We do not ship on weekends and holidays. If you place an order on Friday afternoon, item will be shipped on Monday.

Please make sure item is sent to a location where someone will be available to collect mail and sign for it during business hours. All our parcels requires signature. If no one will be available at you premises notification with details how to collect mail will be left.

Can We Direct Ship To A Friend Or A Family Member?

Sure! We can ship anywhere in the world for a flat cost. Just leave a message and the right delivery address at checkout and this will be applied. Invoices can be discrete and we can even leave a gift message.

How Will I Know If My Order Has Been Shipped?

As soon as your order leaves our workshop, our system automatically sends you a shipping confirmation email with your Tracking Number.

How Do I Return Or Exchange My Order?

You can return goods you have ordered at any time and for whatever reason within 7 days upon receipt for a full refund. You are required to notify us at the first instance of your intention to return your order by email to svajunas@amberartisans.com

Your Amber Jewelry should be unworn, in the same condition that you received it and securely placed in its original packaging. The cost of returning goods shall be paid by you. Please see our Returns Policy for full details.

Is Your Amber Jewelry Made Of Authentic Baltic Amber?

Yes. Our Amber Products are handmade of 100% Authentic Baltic Amber. Our master craftsmen employ centuries old techniques to perfect each Amber bead.

Why Does My Amber Jewelry Look Different Than The Picture On The Website?

Baltic Amber we use in our jewelry is natural, genuine and comes from the Earth. As the Earth evolves and changes, so does Baltic Amber. Due to this, the color and pattern (striations, mixing of colors, etc.) of the beads will vary from piece to piece.

How Do I Take Care Of My Baltic Amber Jewelry?

Baltic Amber is a delicate and gentle stone, so we recommend that you follow these simple rules to keep your Amber Jewelry in perfect condition.

*Store your Amber Jewelry in a soft cloth to protect its outer shell from contact with other objects.

*Never wash, bathe or shower whilst wearing your Amber Jewelry. Overtime, water and moisture can break down the stringing materials used to create your piece and cause it to break.

*Always apply your perfume and hairspray before wearing the Amber Jewelry.

*Never leave your Amber under direct sunlight.

*Ultrasonic or steam cleaners are not suitable for cleaning Amber Jewelry.

*Always clean your Amber Jewelry with a mild solution of soapy and slightly warm water (never hot) and use a flannel cloth to gently wipe dirt and smudges from Amber settings.

*Polish and make it shiny with olive oil and a soft cloth. Continue polishing until all excess oil is removed and the shine is restored. Learn more How to care for Amber Jewelry .

It is Amber Artisans chief priority to provide all of our shoppers with a pleasurable shopping experience. Should you have any queries, please do not hesitate to contact our friendly Customer Service.

E-mail is the best way to contact us. We check our emails frequently throughout the day and respond as fast as we can. Please email us at svajunas@amberartisans.com

Be Fashionable, Fit and Healthy Naturally with Amazing Baltic Amber Jewelry.

Sincerely

Amber Artisans

Have questions? Need help? Please let us know svajunas@amberartisans.com

  • WOW!!! The Baltic Amber Bracelets looked great online, but in person they are superb! My butterscotch Amber Bracelet really stands out and I don't mind the attention! Thanks for your efforts in shipping so fast. I have bookmarked your webpage for the future.

    V.G. Destin, FL

  • Amber Artisans has the highest quality Baltic Amber Jewelry out there. I highly recommend them. I purchased Amber Jewelry from another stores and was not satisfied. Amber Artisans has the nicest and best priced Amber. Their quality far exceeds others and the customer service is excellent, thank you.

    E.P. Glendale, CA

  • This is my second order for Baltic Amber Necklaces, I gave mine away because my sister loved it. Your quality and authenticity is the best there is out there for Amber. My daughter wears her Amber Necklace every day and loves it. Thank you so much for providing such a rare, beautiful and healing necklace for us.

    M.C. Reno, NV

  • I had a slightly custom request with my purchase for Men's Beaded Bracelet and they more than graciously accomodated 100%. My order came, and was perfect and absolutely gorgeous. It is clear that they took care to not only make a quality product but to also make it a personal work of art. I will be doing business with Amber Artisans again soon!

    A.R. Tarentum, PA

  • The rep at Amber Artisans responded to my email very quickly. And I received the Amber Earrings shortly thereafter. I knew I was ordering from a company overseas and that was my main concern that the company was legitimate. So receiving an email that quickly was comforting. Thank you.

    M.D. Paradise, CA

  • I just got my Baltic Amber Pendant today and it is beautiful! I will be recommending your business to all of my friends because not only is the quality of the product great, your communication was excellent. I will absolutely return to Amber Artisans, thank you very much.

    K.O. LAS VEGAS, NV

  • Thank you so very much for the way you handled our order for Men's Beaded Necklaces. I wanted to let you know how truly thrilled I am about quality! I was naturally a little worried, ordering it online, without feeling or touching it first, but I am so completely impressed!

    K.S. Seattle, WA

  • I just have to write to tell you how absolutely fabulous my new Amber Bracelet is. I'm getting so many compliments that I want to wear it all the time! I’m definitely spreading the news about Amber Artisans. You'll definitely hear from again!

    J.P. Grover Beach, CA